Privacy Policy for Sell Your Gadgets

At Sell Your Gadgets, we respect your privacy and are committed to protecting your personal data. This privacy notice explains how we handle your personal information, your privacy rights, and how the law protects you. It applies to information we collect from:

  • Users of our website
  • People who use our services
  • Employees or representatives of organizations that use our services or provide us with goods or services
  • People who contact us through any medium (such as our website, email, phone, or social media)

It is essential that you read this notice, along with any other privacy notice we provide when we collect or process personal information about you. This privacy notice supplements other notices and does not override them.

1. IMPORTANT INFORMATION AND WHO WE ARE
Controller and Contact Information


Sell Your Gadgets is the controller and responsible for your personal data (referred to as “we,” “us,” or “our” in this privacy notice).

If you have any questions about this privacy notice or wish to exercise your legal rights, please contact our Data Privacy Manager using the contact details below:

  • Email Address:[email protected]
  • Postal Address: FAO: Compliance Department, Sell Your Gadgets, [Company Address]
  • Telephone Number: +44 (0) [Phone Number]

Complaints

You have the right to file a complaint at any time with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters (www.ico.org.uk). However, we would appreciate the opportunity to address any concerns before you approach the ICO, so please contact us first.

Changes to This Privacy Notice

We may update this privacy notice from time to time. Any changes will be posted on this page, and we will notify you accordingly.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies when you visit them.

2. THE DATA WE COLLECT ABOUT YOU

Personal data refers to any information about an individual that can be used to identify them. We may collect and process the following types of personal data:

  • Identity Data: First name, last name, username, date of birth, gender
  • Contact Data: Address, email address, phone number
  • Financial Data: Bank account details, payment card information
  • Transaction Data: Payment details, information on products and services purchased or sold to us, serial numbers, IMEI numbers
  • Technical Data: IP address, browser type, time zone, browser plug-ins, operating system
  • Profile Data: Username, preferences, purchases, feedback
  • Usage Data: How you interact with our website, products, and services
  • Marketing and Communications Data: Your preferences regarding receiving marketing communications from us and third parties

We may also collect Aggregated Data such as statistical or demographic information, but this data will not identify you personally.

Special Categories of Personal Data

We do not collect sensitive information such as race, religion, sexual orientation, political opinions, health data, or criminal convictions.

3. HOW WE COLLECT YOUR PERSONAL DATA

We collect personal data in the following ways:

  • Direct Interactions: When you fill out forms on our website, correspond with us via email, phone, or social media, or subscribe to our services.
  • Automated Technologies: As you interact with our website, we automatically collect technical data through cookies and similar technologies.
  • Third-Party Sources: We may receive personal data from third parties such as analytics providers, public sources like Companies House, and social media platforms.

4. HOW WE USE YOUR PERSONAL DATA

We use your personal data in the following situations:

  • To provide you with our mobile phone and gadget reuse or trade-in services.
  • To process and deliver your orders, including managing payments and recovering debts.
  • To manage our relationship with you, including notifying you about updates and asking for feedback.
  • To provide relevant content and advertisements to you, including through email and our website.
  • To improve our website and services using data analytics.

Legal Bases for Processing

We process your personal data based on the following legal grounds:

  • Performance of a contract: When we need to fulfill our contractual obligations to you.
  • Legitimate interests: To operate our business efficiently and provide better services to you.
  • Legal obligations: To comply with applicable laws.

You may opt-out of marketing communications at any time by adjusting your preferences or using the unsubscribe link in our emails.

5. DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with the following categories of third parties for the purposes outlined above:

  • Service providers who support our IT, logistics, and marketing services.
  • Professional advisers such as legal, accounting, and insurance firms.
  • Regulatory authorities and government bodies as required by law.

All third parties are obligated to handle your personal data securely and in compliance with relevant laws.

6. INTERNATIONAL DATA TRANSFERS

We do not transfer your personal data outside the European Economic Area (EEA).

7. DATA SECURITY

We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. We also restrict access to your personal data to those who need it to perform their job responsibilities.

8. DATA RETENTION

We will only retain your personal data for as long as necessary for the purposes it was collected, including fulfilling legal, accounting, or reporting requirements.

In general, we retain customer information for six years after the last transaction for tax purposes.

9. YOUR LEGAL RIGHTS

You have several rights in relation to your personal data, including:

  • Access: You can request a copy of the data we hold about you.
  • Correction: You can ask us to correct any inaccurate or incomplete data.
  • Erasure: You can request that we delete your data in certain circumstances.
  • Objection: You can object to the processing of your data for specific purposes.
  • Portability: You can request to receive your personal data in a structured, commonly used format.
  • Withdrawal of Consent: If we rely on your consent for processing, you can withdraw it at any time.

To exercise these rights, please contact us at the details provided.

If you have any questions or concerns regarding this privacy policy, feel free to get in touch with us at [email protected]