Website help

Website help

I Am Having Trouble Placing an Order, What’s the Problem?

If you’re trying to add a device to your order but receive a message like “There are no devices in your order…” on the review order screen, it is likely that the cookies on your browser are disabled. Our website requires cookies to function properly.

What Are Cookies?

Cookies are small files stored on your computer that enable the Sell Your Gadget website to work as intended. They help store the devices you’ve added to your order, check if you’re logged in, and perform other essential functions. Most web browsers can accept cookies, but they may be disabled on your browser.

Are Cookies Safe?

Yes, cookies are not dangerous. They can only store a small amount of data, and websites can only read the data they’ve stored. They cannot access your credit card details or personal information. Cookies from our site do not contain any personal data or tracking information.

My Cookies Are Disabled, How Do I Enable Them?

Follow the instructions below for enabling cookies on your browser:

• Google Chrome (Windows)
  1. Click the three dots in the top-right corner and select “Settings.”
  2. Scroll down and click “Privacy and Security.”
  3. Select “Cookies and other site data” and choose “Allow all cookies.”
  4. Close the settings tab.
• Mozilla Firefox (Windows)
  1. Click on the menu button (three horizontal lines) and select “Options.”
  2. Go to “Privacy & Security” and scroll down to the “Cookies and Site Data” section.
  3. Choose “Accept cookies and site data from websites.”
  4. Click “OK.”
• Safari (Mac)
  1. Open Safari and click “Safari” in the top menu, then “Preferences.”
  2. Click the “Privacy” tab.
  3. Uncheck “Block all cookies” to allow cookies.
  4. Close the preferences window.

My Cookies Are Enabled, But I’m Still Having Problems Placing an Order

If your browser cookies are enabled, but you’re still unable to place an order, it might be that security software like McAfee, Norton, or ZoneAlarm is blocking cookies. Please review your security software settings and unblock cookies.

I’ve Tried All the Suggestions but Still Can’t Place an Order

If none of the steps above resolved your issue, we can assist you in placing your order over the phone. To do this, please create an online account, and then call us at [phone number] (Monday to Friday, 8:45 am to 5 pm) and we’ll help you complete your order.

Unsure How to Unblock Cookies If You’re Using McAfee Internet Security?

1. Right-click the red “M” icon by your system clock.
2. Click “Privacy Service,” then “Options.”
3. Click the “Cookies” tab and add the websites from which you want to allow cookies.
4. Click “Add” and then close the window.

Unsure How to Unblock Cookies If You’re Using Norton Internet Security?

1. Open Norton Internet Security.
2. Double-click “Privacy Control” and select “Private Information.”
3. Adjust the privacy control settings by moving the slider to medium or low, or set a custom level.
4. Click “OK” to save your settings.

Unsure How to Unblock Cookies If You’re Using ZoneAlarm Internet Security?

1. Close all browsers.
2. Open ZoneAlarm and click on the Privacy Panel.
3. Turn all items to “off.”
4. Open your browser to check if the site is working.
5. Close your browsers and turn your privacy settings back to your preferred settings.
6. Right-click on the blocked site in ZoneAlarm’s Site List and click “Options.”
7. Uncheck cookies, ad-blocking, and mobile code and click “OK.”
8. By disabling privacy settings, you’re not turning off the firewall, just disabling extra features like cookie blocking. If necessary, add the specific site to the “Site List” in ZoneAlarm for smoother functionality.